Return & Refund Policy

At Rituals & Botanical Cleaning, each product is handmade in small batches with care and intention. Because our products are personal-use household goods, we do not accept returns or exchanges once an order has been delivered. This policy helps us maintain safety, hygiene, and product integrity for all customers.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at rituals.botanicalcleaning@gmail.com or submit a contact form with your order number and a photo of the item.

We will gladly:

• send a replacement, or

• issue a refund if a replacement is not available.

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Lost Packages

If your package is marked delivered but cannot be located, please first check with neighbors or your local carrier. If the issue persists, contact us and we will do our best to help resolve the situation.

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Questions

If you have questions before purchasing, we’re always happy to help. Please contact us at rituals.botanicalcleaning@gmail.com or submit a contact form and we will respond as soon as possible.